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The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country.
If the customer refuses to pay import taxes, custom duties or any fees associated with the shipment, the customer must cover all expenses in the returning parcel. This includes initial delivery fees, returning delivery fees and any taxes, custom duties or fees associated with the shipment.
Those returned items that are deemed worn, untagged, washed or damaged will be sent back to you at your expense.
Shipping cost for change of mind or exchanges will not be refunded.
We are not responsible for the return shipping cost of items.
We will review this on a case-by-case basis and we hold the right to refuse a return if we deem to be unsatisfactory.
After receiving your return, if it meets our satisfactory of return, the refund will be processed within 7 working days.
A request for an order cancellation within processing the order will incur a $20.00NZD restocking and administration fee.