All orders are shipped with tracking details

Domestic Shipping Within New Zealand (NZ Post)

FREE SHIPPING FOR ORDERS OVER $500

To Australia (NZPOST & DHL EXPRESS)

Rest of the World (DHL)

Handling

International Custom Duties

The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. 

If the customer refuses to pay import taxes, custom duties or any fees associated with the shipment, the customer must cover all expenses in the returning parcel. This includes initial delivery fees, returning delivery fees and any taxes, custom duties or fees associated with the shipment.

Prior Return Policy

ONLINE ORDERS

Request of return or exchange are to be submitted via email request within 3 days of receiving ordered goods.

Items will be evaluated to ensure the item is in the exact condition as when it was sent from Prior.

Returned items that are deemed worn, untagged, washed, or damaged will be returned back to you at your expense. Prior holds the right to refuse a return if we deem it to be unsatisfactory.

After receiving your return, if we are satisfied it meets our return requirements, the return will be processed within 7 working days.

- Shipping cost for change of mind or exchanges will not be refunded.

- Prior is not responsible for the return shipping cost of items.

- All returns will be refunded via store credit

CANCELLATION OF ORDER

A request for an order cancellation within processing the order will incur a $ 20.00NZD restocking and administration fee.

EMAIL RETURN REQUEST EMAIL

support@priorstore.com

IN STORE PURCHASES

Prior offers a 7 day exchange policy from the day of purchase on all items owned by Prior this excludes any consigned items available at Prior (see below on identifying consignment items). Strictly no refunds are given on purchased items from Prior.

- Items must be in exact condition as they were sold

- Prior holds the right to refuse a return if we deem it to be unsatisfactory.

- Receipt presented alongside item that is to be exchanged

- Returned items that are deemed worn, untagged, washed, or damaged will be refused from exchange/return.

- All returns will be refunded via store credit

CONSIGNMENT ITEMS IN STORE & ONLINE

- Consignment items can be identified by the unique SKU starting with CC e.g CCJKLC9

- Consignment items are non returnable this includes exchanges and cancellations. All sales of consignment are final.

SALE ITEMS

All sales are final, orders are exempt from cancellation.